# Map Making **URL:** https://community.mappedin.com/c/mapmaking/13.md?page=1 [Latest](https://community.mappedin.com/latest.md) · [Categories](https://community.mappedin.com/categories.md) · [Tags](https://community.mappedin.com/tags.md) **Page:** 2 --- ## [Category Customization and Language Switching Issue](https://community.mappedin.com/t/category-customization-and-language-switching-issue/432)
**Author:** [@Wenyu\_Sun](https://community.mappedin.com/u/Wenyu_Sun)\ **Replies:** 5\ **Last updated:** [September 5, 2025, 7:09pm UTC](https://community.mappedin.com/t/category-customization-and-language-switching-issue/432 "2025-09-05T19:09:50Z")
Hello, I noticed that I’m unable to customize the location categories, and my editor interface is currently displayed entirely in English. Could you please let me know where I can change the language settings so that the… --- ## [Metadata on areas](https://community.mappedin.com/t/metadata-on-areas/400)
**Author:** [@mrman](https://community.mappedin.com/u/mrman)\ **Replies:** 3\ **Last updated:** [September 2, 2025, 8:17pm UTC](https://community.mappedin.com/t/metadata-on-areas/400 "2025-09-02T20:17:04Z")
Hi there, new to Mappedin. I’ve created a map with areas and I want to add some metadata to each area that I can use to drive some decisions in my webapp. E.g. what colour the floor should be. I can’t see a way to specif… --- ## [Change Log-In method](https://community.mappedin.com/t/change-log-in-method/428)
**Author:** [@Robert\_Ziegenhagen](https://community.mappedin.com/u/Robert_Ziegenhagen)\ **Replies:** 1\ **Last updated:** [August 29, 2025, 7:47pm UTC](https://community.mappedin.com/t/change-log-in-method/428 "2025-08-29T19:47:20Z")
I originally logged in through my Google account when I built my free map. Now I want to give others access to the mapped in editor but I don’t want to reveal my Google credentials. How do I do this? --- ## [How can I back up the map](https://community.mappedin.com/t/how-can-i-back-up-the-map/425)
**Author:** [@Robert\_Ziegenhagen](https://community.mappedin.com/u/Robert_Ziegenhagen)\ **Replies:** 3\ **Last updated:** [August 20, 2025, 1:35pm UTC](https://community.mappedin.com/t/how-can-i-back-up-the-map/425 "2025-08-20T13:35:30Z")
If one of my coworkers inadvertently deletes the map, is there a way it can be recovered, without having to go back and redo major portions? --- ## [How to Train End Users](https://community.mappedin.com/t/how-to-train-end-users/424)
**Author:** [@Robert\_Ziegenhagen](https://community.mappedin.com/u/Robert_Ziegenhagen)\ **Replies:** 4\ **Last updated:** [August 18, 2025, 8:17pm UTC](https://community.mappedin.com/t/how-to-train-end-users/424 "2025-08-18T20:17:21Z")
I have created a map and now need to train residents of a retirement home on how to use it. Has someone developed a training module for real newbie map readers? Users on a PC, iPhone and android? --- ## [Question about setting externalId via API](https://community.mappedin.com/t/question-about-setting-externalid-via-api/418)
**Author:** [@evancalder](https://community.mappedin.com/u/evancalder)\ **Replies:** 2\ **Last updated:** [August 12, 2025, 11:05am UTC](https://community.mappedin.com/t/question-about-setting-externalid-via-api/418 "2025-08-12T11:05:55Z")
In my application, I have data that I want to link with Mappedin data such as buildings, floors, and rooms. I noticed that Mappedin has an externalId field, which is perfect for this purpose. However, I have only found a… --- ## [Hey can i add 3d model in my map](https://community.mappedin.com/t/hey-can-i-add-3d-model-in-my-map/397)
**Author:** [@Nasir\_Sheikh](https://community.mappedin.com/u/Nasir_Sheikh)\ **Replies:** 12\ **Last updated:** [August 11, 2025, 2:13pm UTC](https://community.mappedin.com/t/hey-can-i-add-3d-model-in-my-map/397 "2025-08-11T14:13:40Z")
its complicating not knowing what to do can i get steps to implement it or any video. i have clickable kiosk enable in my map but it disappears s map reloads or open again --- ## [Issue with Pro Maps Not Loading in Mappedin](https://community.mappedin.com/t/issue-with-pro-maps-not-loading-in-mappedin/261)
**Author:** [@Manikandan](https://community.mappedin.com/u/Manikandan)\ **Replies:** 6\ **Last updated:** [August 11, 2025, 1:20pm UTC](https://community.mappedin.com/t/issue-with-pro-maps-not-loading-in-mappedin/261 "2025-08-11T13:20:52Z")
Hi, I’m experiencing an issue where my Pro map in Mappedin isn’t loading and I’m getting a blank screen instead. Could someone please help me troubleshoot and resolve this issue? Thanks in advance! --- ## [Navigation does not recognize the multiple entrances](https://community.mappedin.com/t/navigation-does-not-recognize-the-multiple-entrances/412)
**Author:** [@Joakim\_Lund](https://community.mappedin.com/u/Joakim_Lund)\ **Replies:** 4\ **Last updated:** [August 8, 2025, 4:28pm UTC](https://community.mappedin.com/t/navigation-does-not-recognize-the-multiple-entrances/412 "2025-08-08T16:28:16Z")
Navigation for map seems to only recognize 1 entrance despite having 5. Navigates to the same one no matter the from and to points. All entrences are set up the same way with doors etc. --- ## [Can we make stairway go one way for directions](https://community.mappedin.com/t/can-we-make-stairway-go-one-way-for-directions/406)
**Author:** [@Kramer\_Hall](https://community.mappedin.com/u/Kramer_Hall)\ **Replies:** 1\ **Last updated:** [July 31, 2025, 2:55pm UTC](https://community.mappedin.com/t/can-we-make-stairway-go-one-way-for-directions/406 "2025-07-31T14:55:26Z")
Since there is no escalator, can we make the stairway go one direction to mimic an escalator. this would be for when we are doing wayfinding? --- ## [How do i turn these maps to get them flat](https://community.mappedin.com/t/how-do-i-turn-these-maps-to-get-them-flat/405)
**Author:** [@Kramer\_Hall](https://community.mappedin.com/u/Kramer_Hall)\ **Replies:** 1\ **Last updated:** [July 30, 2025, 1:25pm UTC](https://community.mappedin.com/t/how-do-i-turn-these-maps-to-get-them-flat/405 "2025-07-30T13:25:05Z")
I would like to turn these images in a flat position before adding the other floors. How do I do that? --- ## [Rotating Maps in MappedIn](https://community.mappedin.com/t/rotating-maps-in-mappedin/402)
**Author:** [@Kramer\_Hall](https://community.mappedin.com/u/Kramer_Hall)\ **Replies:** 1\ **Last updated:** [July 28, 2025, 1:39pm UTC](https://community.mappedin.com/t/rotating-maps-in-mappedin/402 "2025-07-28T13:39:58Z")
How do I rotate maps in mappedIn software so that its right side up? --- ## ["Use as label marker" seems to not work on Stairs and Elevators](https://community.mappedin.com/t/use-as-label-marker-seems-to-not-work-on-stairs-and-elevators/395)
**Author:** [@Joakim\_Lund](https://community.mappedin.com/u/Joakim_Lund)\ **Replies:** 1\ **Last updated:** [July 23, 2025, 3:34pm UTC](https://community.mappedin.com/t/use-as-label-marker-seems-to-not-work-on-stairs-and-elevators/395 "2025-07-23T15:34:11Z")
When adding stairs and elevators to my map and adding a location where I upload a Logo and toggling “Use as label marker” it still just shows the Mappedin default marker. Is there some other way to use our custom Icons … --- ## [Map not loading - Blank screen](https://community.mappedin.com/t/map-not-loading-blank-screen/358)
**Author:** [@PSSAndrew](https://community.mappedin.com/u/PSSAndrew)\ **Replies:** 11\ **Last updated:** [July 22, 2025, 10:25pm UTC](https://community.mappedin.com/t/map-not-loading-blank-screen/358 "2025-07-22T22:25:56Z")
Hi Team, After selecting a map from the “Plus Maps”, the browser loads into a blank screen. Originally tried on Chrome and Incognito, also tried on Edge, which worked momentarily before it also loads into a blank scree… --- ## [Issues with Wall Styling](https://community.mappedin.com/t/issues-with-wall-styling/366)
**Author:** [@Anand\_Choubey](https://community.mappedin.com/u/Anand_Choubey)\ **Replies:** 8\ **Last updated:** [June 25, 2025, 3:00pm UTC](https://community.mappedin.com/t/issues-with-wall-styling/366 "2025-06-25T15:00:12Z")
Hi Team, I have created an indoor map using the Mappedin Dashboard. I would like to view the map in 2D mode, remove certain boundaries, and reduce the thickness of internal boundaries. Can all of this be achieved using … --- ## [Issue with pro maps loading](https://community.mappedin.com/t/issue-with-pro-maps-loading/368)
**Author:** [@Ram\_Kanakamedala](https://community.mappedin.com/u/Ram_Kanakamedala)\ **Replies:** 3\ **Last updated:** [June 24, 2025, 5:35pm UTC](https://community.mappedin.com/t/issue-with-pro-maps-loading/368 "2025-06-24T17:35:16Z")
I was creating the maps using the pro feature, and i switch building and all i see is black scree, and i can’t event switch to a different building --- ## [Interaction with Kuula](https://community.mappedin.com/t/interaction-with-kuula/359)
**Author:** [@PSSAndrew](https://community.mappedin.com/u/PSSAndrew)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 2:21pm UTC](https://community.mappedin.com/t/interaction-with-kuula/359 "2025-06-24T14:21:39Z")
Hi Team, We are working on providing a fully comprehensive virtual tour for clients. This include an Aerial Virtual Tour via Kuula which is embedded to the web browser. From here, users can select from one of the buildi… --- ## [Hide city region selector or welcome screen](https://community.mappedin.com/t/hide-city-region-selector-or-welcome-screen/364)
**Author:** [@Sasun\_Adamyan](https://community.mappedin.com/u/Sasun_Adamyan)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 1:26pm UTC](https://community.mappedin.com/t/hide-city-region-selector-or-welcome-screen/364 "2025-06-24T13:26:19Z")
Hello Mappedin team, We are integrating the Yerevan Mall map into a terminal (kiosk). When using the public app.mappedin.com link, it still shows the city selector screen first. Can you please provide us a direct kiosk… --- ## [Wishlist - Public and Private Map Links for Internal Assets](https://community.mappedin.com/t/wishlist-public-and-private-map-links-for-internal-assets/350)
**Author:** [@RealEyesDisplays](https://community.mappedin.com/u/RealEyesDisplays)\ **Replies:** 1\ **Last updated:** [June 12, 2025, 8:49pm UTC](https://community.mappedin.com/t/wishlist-public-and-private-map-links-for-internal-assets/350 "2025-06-12T20:49:47Z")
Given there is a Safety Mode in the map builder, I think it would be great to have the option to give points of interest a “Public, Private, Both” option. Then when you publish a map, you would be presented with a Publi… --- ## [When I try to access one of my maps it keeps coming up as this:](https://community.mappedin.com/t/when-i-try-to-access-one-of-my-maps-it-keeps-coming-up-as-this/347)
**Author:** [@NWmapping](https://community.mappedin.com/u/NWmapping)\ **Replies:** 1\ **Last updated:** [June 10, 2025, 5:57pm UTC](https://community.mappedin.com/t/when-i-try-to-access-one-of-my-maps-it-keeps-coming-up-as-this/347 "2025-06-10T17:57:55Z")
--- ## [How to find Map ID](https://community.mappedin.com/t/how-to-find-map-id/310)
**Author:** [@NIK\_MUHAMMAD\_SYAZWAN](https://community.mappedin.com/u/NIK_MUHAMMAD_SYAZWAN)\ **Replies:** 3\ **Last updated:** [May 15, 2025, 1:07pm UTC](https://community.mappedin.com/t/how-to-find-map-id/310 "2025-05-15T13:07:42Z")
Hi , can I know where can I get the Map ID for my map ? --- ## [Networking - SDK Developer Needed](https://community.mappedin.com/t/networking-sdk-developer-needed/292)
**Author:** [@RealEyesDisplays](https://community.mappedin.com/u/RealEyesDisplays)\ **Replies:** 2\ **Last updated:** [May 13, 2025, 12:54pm UTC](https://community.mappedin.com/t/networking-sdk-developer-needed/292 "2025-05-13T12:54:12Z")
Hello, I’ve owned a small digital signage company around Minneapolis for over 15 years. I’m working with the MappedIn editor and deep linking, and I like it so far. However, I’m starting to run into limitations especi… --- ## [Room mapping for ms365 issue](https://community.mappedin.com/t/room-mapping-for-ms365-issue/294)
**Author:** [@Aurelien\_LAJOIE](https://community.mappedin.com/u/Aurelien_LAJOIE)\ **Replies:** 2\ **Last updated:** [May 13, 2025, 7:42am UTC](https://community.mappedin.com/t/room-mapping-for-ms365-issue/294 "2025-05-13T07:42:56Z")
I am trying to map room for places I use the DisplayName PlaceId : c210b14b-647a-42d1-a378-42023c60886e DisplayName : Bdx - Medoc but matching is not working, what should I use ? --- ## [Editors Access to Pricing?](https://community.mappedin.com/t/editors-access-to-pricing/299)
**Author:** [@RealEyesDisplays](https://community.mappedin.com/u/RealEyesDisplays)\ **Replies:** 2\ **Last updated:** [May 9, 2025, 5:17pm UTC](https://community.mappedin.com/t/editors-access-to-pricing/299 "2025-05-09T17:17:00Z")
Hi there, I noticed that inviting a user as an “Editor”, they still see the Pricing tab. My feeling is that editors should not have access to pricing/upgrading or billing activities. These should be reserved only for … --- ## [Map with Kiosk Parameter Constant Refresh Bug](https://community.mappedin.com/t/map-with-kiosk-parameter-constant-refresh-bug/297)
**Author:** [@RealEyesDisplays](https://community.mappedin.com/u/RealEyesDisplays)\ **Replies:** 1\ **Last updated:** [May 9, 2025, 3:02pm UTC](https://community.mappedin.com/t/map-with-kiosk-parameter-constant-refresh-bug/297 "2025-05-09T15:02:28Z")
Hi there, We’re testing a map using the Kiosk=true deep link parameter, and it is constantly resetting even when not interacted with. The expected behavior for a kiosk would be to only reset if the map has been manipul… --- ## [Issue Styling Rooms After Update to Location-Based Properties in Mappedin](https://community.mappedin.com/t/issue-styling-rooms-after-update-to-location-based-properties-in-mappedin/273)
**Author:** [@Manikandan](https://community.mappedin.com/u/Manikandan)\ **Replies:** 2\ **Last updated:** [April 17, 2025, 5:35am UTC](https://community.mappedin.com/t/issue-styling-rooms-after-update-to-location-based-properties-in-mappedin/273 "2025-04-17T05:35:45Z")
Previously, we used the space (room) feature in Mappedin to add name and detail properties for each room. Based on those room names, we applied custom styles in the code—such as colors, text labels, etc. However, after … --- ## [Making the map straight in Multibuilding](https://community.mappedin.com/t/making-the-map-straight-in-multibuilding/264)
**Author:** [@Manikandan](https://community.mappedin.com/u/Manikandan)\ **Replies:** 3\ **Last updated:** [March 25, 2025, 5:05pm UTC](https://community.mappedin.com/t/making-the-map-straight-in-multibuilding/264 "2025-03-25T17:05:58Z")
Hi, When creating maps in Mappedin, the floor tilts based on the first map uploaded in the “Edit Floors” section. I’m working on multiple buildings on the same floor, but the angles of other buildings aren’t aligned str… --- ## [“Sorry, this map doesn’t exist” Error in Preview Mode](https://community.mappedin.com/t/sorry-this-map-doesn-t-exist-error-in-preview-mode/120)
**Author:** [@LeChienX](https://community.mappedin.com/u/LeChienX)\ **Replies:** 5\ **Last updated:** [September 17, 2024, 1:39pm UTC](https://community.mappedin.com/t/sorry-this-map-doesn-t-exist-error-in-preview-mode/120 "2024-09-17T13:39:56Z")
Hi everyone, I’m encountering an issue when trying to preview a map I’ve edited in the Mappedin Editor. After making my changes and saving the map, I attempted to view it in the preview mode, but I received the followin… --- ## [Mappedin Align Floors](https://community.mappedin.com/t/mappedin-align-floors/101)
**Author:** [@Jovana\_Stefanovic](https://community.mappedin.com/u/Jovana_Stefanovic)\ **Replies:** 4\ **Last updated:** [August 12, 2024, 10:03am UTC](https://community.mappedin.com/t/mappedin-align-floors/101 "2024-08-12T10:03:33Z")
I have another question regarding the Mappedin Align Floors feature. I am trying to create a new map and to add multiple floors, but whenever I add the next floor and align it, this error comes up “All maps pairs must be… [Previous page](https://community.mappedin.com/c/mapmaking/13.md)