Hello Cindy, I will reply in the support thread that you also created.
Thank you for your response and support.
Hi Quinton,
Thank you for your feedback regarding my Pro map. I understand now that my SDK access and wayfinding features will only work with the Pro map “Powered By: CIDC.”
I will make sure to use the MapID, API Key, and API Secret from this map in my SDK project.
Could you please confirm that this map is fully linked to my Pro subscription so that wayfinding features will work correctly once I update my credentials?
Also, thank you for the tip regarding POI placement — I will attach locations directly to the rooms as suggested.
I appreciate your help!
Best regards,
Cindy Yoon
1 Like
You will be able to use the wayfinding features of the Mappedin SDK with your pro map.
Hi Mark & Quinton,
Assistance Required: 401 Error with Mappedin SDK Integration
I hope you’re doing well.
I’m currently trying to integrate our map into the Mappedin JS SDK via CodeSandbox, but I keep encountering a 401 Unauthorized error. Here are the details for your reference:
-
Map URL: https://app.mappedin.com/map/69a7ed1ac8c3e6000b38460e?floor=m_6719ad5123f82b0a
-
CodeSandbox URL: https://codesandbox.io/p/devbox/getting-started-v6-forked-fhdfsh?from-embed=&workspaceId=ws_D3R1BbRfhtu6TgAwKybKnm
import { getMapData, show3dMap } from ‘@mappedin/mappedin-js’;
async function init() {
const mapData = await getMapData({
mapId: ‘69a7ed1ac8c3e6000b38460e’,
key: ‘’, // API Key
secret: ‘’, // API Secret
});const mapView = await show3dMap(document.getElementById(‘map’), mapData);
}init();
You may have an issue with the key and secret you are using. I tested creating a new one and was able to load that map. Can you give that a try?
Map Loading Performance Issue (Malaysia)
Performance Issue – Slow Map Loading in Malaysia (Mappedin Project)
Hi Mark,
Thanks for your reply.
Please find below our system details for your reference:
CPU: Intel i5-13400F
RAM: 32GB
OS: Windows 11 Pro
From our backend development side, everything is running smoothly with no issues.
However, we are currently experiencing a performance issue on the frontend (browser access). When accessing the map via browser (on mobile devices and other PCs used for display), the loading time is consistently slow — in most cases taking more than 30 seconds for the map to fully load.
We have also recorded videos for your reference to demonstrate the issue.
As our operations are based in Malaysia, we understand that your platform may be hosted in Canada. Could this geographical distance be contributing to the slow loading performance?
Looking forward to your advice. Regards Cindy Yoon
Hi Mark,
Can you please advise on how to properly create chair and table objects in the Mappedin map for our customer.
Should we use individual objects or grouped seating zones for best practice?
Thank you.
Cindy
Furniture is typically represented by map objects. It’s up to you whether you want individual objects for desks that are side by side or one larger object that represents a continuous row of desks.
Then you can use areas to represent office zones or neighbourhoods, which are logical groupings of map objects but not physical things themselves.
Hi mark
How about this videos? Got library?
We do have a 3D Model library that can be used in custom apps created using Mappedin SDKs. Currently, these are not supported in Mappedin Viewer.
Here is the guide for the 3D Model Mapper tool referenced in the video: Mappedin 3D Model Mapper