Multiple floors visible during routes

Map Making
1

Hi @Quinton @msohm ,
While displaying a route on the current level, everything works as expected. However, when I use the escalator up/down controls or switch the floor, both levels become visible instead of showing only the current level and this happens only during the navigation.
We are using mappedin Web SDK “https://cdn.jsdelivr.net/npm/@mappedin/mappedin-js@6/+esm”

Screenshot 2026-09-08 145705
Screenshot 2026-09-08 1457051184×495 77.6 KB

Screenshot 2026-09-08 145740
Screenshot 2026-09-08 1457401239×490 103 KB

mapView.Navigation.draw(global.directions);

Can you guide us solve this issue?
Thanks in advance.

2

What style are you looking for. I recommend adding Dynamic Focus, which can help with hiding and un-hiding labels for the appropriate floor. This will give the most default behaviour.

If you wish to not show any building height and just show a single floor, disable multi floor view when calling show3dMap. Use multiFloorView to specify a TMultiFloorViewOptions and set enabled to false.

3

Hi again,
We have a three-floor building (L1, L2, L3). The scenario is:

  1. The user is initially on Level 2 (L2).
  2. They select a room on L2 and choose Route/Direction to a room on Level 3 (L3).
  3. The navigation route correctly starts from the selected room on L2 and leads to the escalator/vertical connection.
  4. An up-arrow/level transition control is displayed at the escalator.
  5. When the user clicks the up arrow, the map moves to L3.

The problem:

After transitioning to L3, both L2 and L3 remain visible/overlapped, instead of displaying only the current level (L3).

If we click the Cancel button to exit navigation, the map immediately returns to the expected behavior, where only the current level is visible.

I have attached the screenshots for reference in the above conversation

4

What you describe is the expected default behaviour. You can add Dynamic Focus to help hide labels on other floors.

If you wish to only every have one floor visible at a time you need to disable multi floor view as I described in my previous message.