Hi Team,
After selecting a map from the “Plus Maps”, the browser loads into a blank screen.
Originally tried on Chrome and Incognito, also tried on Edge, which worked momentarily before it also loads into a blank screen.
Hi Andrew, thank you for reporting this issue. Our team is looking into it right now and I’ll let you know as soon as it’s fixed.
Hi Andrew, this issue has been fixed 
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Hi Zainab,
Thanks for that - just out of curiosity was it something on my end? Just futureproofing.
Hi Andrew, there were invalid features in your map that most times you can’t actually see with the naked eye. Best practice is to always make sure your resolve any problems in your map under the warning panel. See pic
Hi Team,
The map is failing to load again.
I noticed I am unable to delete items on “Ground” level. Not sure if the excess items are what’s causing the issue.
(Context) I was attempting to create a sky bridge between both level ones of the main building and car park. I attempted to copy the geometry from ground to level 1, and that’s when I noticed my map will no longer load. I am now trying to delete the parking lot building.
When attempting to delete an item an error message pops up
However, after selecting “Yes, Delete”, no changes occur. Same issue if I was to use Delete key.
Are you able to help rectify the map so it loads, what the issue with deleting an item is, and how best to show a skybridge between buildings?
Hi Andrew,
On which part of the mapping experience are you seeing “map doesn’t exist”? the editing screen or the preview screen?
We’ll look into both the loading and deletion issue for you ASAP.
In terms of bridges and multi building, the best practice is to add your second building as an additional building and then draw the bridge (see pic).
Also wanted to note that you won’t be able to duplicate wall geometry to another level if that level already contains geometry.
It appears when attempting to preview the map.
Just curious if you can select certain items to copy or is it limited to copying the entire geometry of the level selected.
Your map should work in Preview now!
You can either copy all geometry or just the outer walls (floor outline). It’s not possible to copy a selection yet.
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Thanks Zainab! May I ask what the issue was?
Hi Andrew, the issue involved invalid geometry. The issue is not reproducible and hasn’t been reported by other users, which makes it difficult to find a permanent fix. We are currently working on better ways to identify and solve these issues, however. Once again, sorry for the inconvenience.
Hi Zainab,
No problem at all.
Thank you for the assistance.
Regards,